This is Your insurance Policy
It is the evidence of the contract You have made with Us. We insure You during the Period of Insurance in the terms set out under each section of Your Policy in return for payment of the premium. Only those sections or sub-sections stated in the Schedule as “Insured” are operative.
Your proposal form or the Statement of Fact, this Policy wording, Your Schedule any endorsements and, the certificate of insurance (if applicable), are all part of the Policy and should be read together to avoid misunderstanding. They show which sections or sub-sections are in force and contain the details of Your cover.
Our acceptance of this risk is based upon the information You have presented to Us being a fair presentation of Your Business and that You have advised Us of any unusual or special features of Your Business that might cause You any particular concerns
You must tell Us as soon as possible of any change to the information given on Your proposal or shown on the Statement of Fact as failure to notify us of changes to Your Business which means that the information You originally provided no longer represents a fair presentation of the risk may invalidate the cover. You should not wait until the next renewal date.
Please read the Schedule and Policy wording carefully. Make sure that they meet Your needs. If You have any queries or any information in the Schedule is incorrect please contact the insurance broker that arranged this Policy on Your behalf.
We will provide the insurance described in this Policy (subject to the terms set out herein) for the Period of Insurance shown in the Schedule and any subsequent period for which You shall pay and We accept the premium
You may cancel any policy purchased through this website (www.smartwaterinsurance.com) in the first year of insurance during the 14 days after the Contract has been concluded by giving notice in writing to Your insurance broker at the address shown in their correspondence or to Provego Underwriting’s address shown on the cover of this policy. This right does not apply at any subsequent renewal of the policy.
Provided that there have been:
We will give a refund for the proportionate part of the premium paid in respect of the unexpired term of this policy, subject to Us retaining a minimum premium of £50 to cover Our administration costs.
If a claim has been submitted or there has been any incident likely to give rise to a claim during the current Period of Insurance, no refund for the unexpired portion of the premium will be given.
You have no other rights to cancel the policy
We may cancel:
If We cancel under General Condition - Financial and Trade Sanctions no refund of premium will be due to you for the unexpired Period of Insurance
When agreeing to provide this insurance, We have relied on the accuracy of the information and statements which You have provided to Us.
If You fail to disclose information relevant to Your policy or You make an incorrect statement to Us and We establish that this is either a deliberate or reckless breach of law, We may terminate the policy and refuse to pay all claims and need not return any of the premiums paid.
If You fail to disclose information relevant to Your policy or You make an incorrect statement to Us that is not a deliberate or reckless breach of law:
a. If We would not have entered into the policy at all, We may terminate the policy and refuse all Claims, but must return the premiums paid;
b. If We would have entered into the policy, but on different terms (other than terms relating to the premium), the policy is to be treated as if it had been entered into on those different terms from the outset, if We so require;
c. If We would have entered into the policy, but would have charged a higher premium, We may reduce proportionately the amount to be paid on a claim.
If You are in doubt as to whether any information is relevant to our assessment of Your risk, You should disclose this information to Us.
The parties to this contract are free to choose the law & jurisdiction that applies to it. Unless otherwise stated in the Schedule, the Law of England and Wales shall apply and this contract shall be subject to English jurisdiction.
If You have any complaints about Our service, please write initially with details to The Managing Director of Provego at Lasyard House, Underhill Street, Bridgnorth WV16 4BB or email: firstname.lastname@example.org
If Your complaint relates to Your Policy, please write to the Regional Manager of RSA at 1st Floor, Interchange Place, 151-165 Edmund Street, Birmingham, B3 2TA
If Your complaint relates to a claim, please call the claims helpline number shown in Your Schedule
What will happen if You complain:
a) We or Provego will acknowledge Your complaint promptly and try to resolve it within five working days.
b) Some cases may take a little longer to investigate, in which case We or Provego will write to You with a final response within eight weeks of the date Your complaint is received.
If You remain dissatisfied, You have six months from the date of the final response to refer Your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent body that arbitrates on complaints.
|Post:||Financial Ombudsman Service, Exchange Tower, London, E14 9SR|
|Telephone:||0800 0234567 or 0300 1239123|
This does not affect Your right to take legal action, however, the FOS will not adjudicate on any case where litigation has commenced.
We are a member of the Financial Services Compensation Scheme (FSCS). This provides compensation in case any member goes out of business or into liquidation and is unable to meet any valid claims against its policies.
You may be entitled to compensation if We cannot meet Our obligations, depending on the circumstances of the claim. Further information about the compensation scheme can be obtained from the FSCS.
|Post:||Financial Services Compensation Scheme, PO Box 300, Mitcheldean, GL17 1DY|
|Telephone:||0800 678 1100 or 020 7741 4100|
This does not affect Your right to take legal action, however, the FOS will not adjudicate on any case where litigation has commenced.
Cover under this Policy may be provided by a selection of insurance companies, each of whom are detailed below:
Royal & Sun Alliance Insurance plc.
Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL (Company number 93792)
Authorised by the Prudential Regulation Authority and Regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Whenever the following words appear in the policy or a Schedule, they shall be deemed to have the meaning defined below:
In respect of:
a. any duty of disclosure
b. the effect of warranties
c. the effect of acts of fraud
the rights and obligations applying to You and Us shall be interpreted in accordance with the provisions of the Insurance Act 2015.
We shall not provide coverage or be liable to provide any indemnity or payment or other benefit under this policy if and to the extent that doing so would breach any Prohibition.
If any such Prohibition takes effect during the Period of Insurance We or You may cancel that part of this policy which is prohibited or restricted with immediate effect by giving written notice to the other at their last known address.
If the whole or any part of the policy is cancelled We shall, if and to the extent that it does not breach any Prohibition, return a proportionate amount of the premium for the unexpired period subject to minimum premium requirements and provided no claims have been paid or are outstanding.
For the purposes of this Clause Prohibition shall mean any economical financial or trade sanctions imposed by the European Union or United Kingdom or any other prohibition or restriction imposed by law or regulation of the country of which this policy is issued or would otherwise provide cover.
You or any insured person must allow Us to take in Your name or the name of any insured person all the steps necessary to enforce Your rights or those of the insured person against any other party, including the defence or settlement of any claim or the pursuit of a claim in the name of You or any other insured person and We will pay the reasonable costs and expenses involved
We will not pay claims:
1) Excluded Property & Excluded Risks:
for Damage to:
2) Unattended Own Property:
for theft or attempted theft of Own Property whilst Unattended:
for Damage caused by or arising from confiscation, requisition or order of any government or other officials or authorities other than Damage to Own Property whilst in or on a Vehicle which is being held by the police authorities during the investigation of a road traffic accident fatality.
4) Electronic risks:
caused by or:
5) War and Radioactivity:
caused by, or contributed to by, or arising from:
for the first £100 of each and every claim.
1) Own Property
You are covered to the extent provided by this policy for Damage to Own Property occurring within the Territorial Limits during the Period of Insurance whilst the Own Property is being:
Subject to the Vehicle Limit shown in the Schedule.
2) Employee's Personal Effects
We will by payment (or at Our option by repair, reinstatement or replacement) indemnify You for Damage to Employee's Personal Effects occurring within the Territorial Limits during any Period of Insurance whilst being loaded upon, carried by or unloaded from any Vehicle owned or operated by You and specified in the Schedule provided that the Event Limit for Employee's Personal Effects is £350
3) Incoming Goods Cover
If You have ordered new Own Property from an address anywhere in the Territorial Limits We will indemnify you up to an Event Limit of £1,000 for Damage to such goods in transit providing You can show that You were responsible to insure the property whilst in transit.
4) Transhipment and other expenses
We will indemnify You for reasonable additional costs incurred by You in:
due to Fire, collision or overturning of the conveying Vehicle.
The Event Limit applicable to this extension is £5,000.
5) General Average and Salvage Charges
We will indemnify You for Your liability for General Average and Salvage charges payable according to foreign statement or the York Antwerp Rules.
6) Demonstration Equipment
We will pay up to the Vehicle Limit shown in the Schedule for Damage to demonstration equipment at Your customer’s premises for the purposes of demonstration by You.
Failure to comply with the Claims Conditions may result in a claim being rejected or settlement being reduced unless in Our opinion such failure has not prejudiced the investigation or mitigation of the claim.
All claims must be notified to Us using the contact details shown in the Schedule or using the information on Provego website at www.Provego.co.uk/claims
You must without unreasonable delay:
1. hold any other party who may have caused the claim liable in writing by way of a registered letter;
2. notify the police of any theft, malicious damage or other crime involving theft, vandalism or any malicious or criminal act;
3. provide Us with the following information:
a. the policy number stated in the Schedule;
b. a completed claim form, and
c. copy invoices, Own Property inventory, photographs and any other supporting documentation, and
d. a full description of the property Damaged, the type of loss and how the loss occurred, and
e. an estimate (if available) of the extent of loss, and
f. the exact location of the Damaged property or equipment, including a person to contact plus telephone numbers and email addresses.
The agreed method of establishing the value of Own Property for declaration and claims adjustment purposes is:
|Type of Property||Basis of Claims settlement|
|New Own Property including unused Demonstration Equipment||The invoice value of the property or at Our option we may replace, repair or reinstate|
|Second hand property including used Demonstration Equipment||Age at the time of the loss (months)||Deduction for wear, tear and depreciation|
|1 – 12 inclusive||-10%|
|13 – 24 inclusive||-20%|
|25 – 36 inclusive||-30%|
|37 – 48 inclusive||-40%|
|49 or more||-50%|
|Employee’s Personal Effects||1. If the property is totally lost We will pay the value of the property at the time of the loss with a deduction for wear and tear but we will not pay more than the Event Limit for Employee’s Personal Effects
2. If the property is damaged We will pay the cost of repair at the time and place of the loss
|All Property:||We will only pay for the value of that part of the property insured which is actually lost or damaged regardless of whether it affects the value of other parts of the property insured.|
1. We reserve the right to take over absolute control and conduct in Your name the negotiation proceeding defence or settlement of any claim against or prosecute any claim in Your name for Our benefit and shall have full discretion in the conduct of any proceedings and in the settlement of any claim.
2. In the event of total loss of the property insured by this policy We have the right to salvage. If We do not exercise this right You remain responsible for it and for its safe disposal
Provego Limited and Royal & Sun Alliance Insurance plc (RSA) are the joint data controllers of any personal information you provide to us or personal information that has been provided to us by a third party. We collect and process information about you in order to arrange insurance policies and to process claims. Your information is also used for business purposes such as fraud prevention and detection and financial management. This may involve sharing your information with third parties such as insurers, brokers, reinsurers, claims handlers, loss adjusters, credit reference agencies, service providers, professional advisors, our regulators, police and government agencies or fraud prevention agencies.
We may record telephone calls to help us monitor and improve the service we provide.
If you are providing personal data of another individual to us, you must tell them you are providing their information to us and show them a copy of this notice.
We may process your information for a number of different purposes. For each purpose we must have a legal ground for such processing. When the information that we process is classed as “sensitive personal information”, We must have a specific additional legal ground for such processing.
Generally, we will rely on the following legal grounds:
In order to sell, manage and provide our products and services, prevent fraud and comply with legal and regulatory requirements, we may need to share your information with the following third parties, including:
We will not use your information or pass it on to any other person for the purposes of marketing further products or services to you unless you have consented to this.
In order to prevent or detect fraud and money laundering we will check your details with various fraud prevention agencies, who may record a search. Searches may also be made against other insurers’ databases. If fraud is suspected, information will be shared with those insurers. Other users of the fraud prevention agencies may use this information in their own decision making processes.
We may use automated tools with decision making to assess your application for insurance and for claims handling processes, such as price rating tools, flood, theft and subsidence area checks and credit checks.
These automated decisions will produce a result on whether we are able to offer insurance, the appropriate price for your policy or whether we can accept your claim. If you object to an automated decision, we may not be able to offer you an insurance quotation or renewal.
Under data protection law, when personal information is being transferred outside the European Economic Area (EEA), we as data controller, are under an obligation to ensure that such transfers are performed in a manner that ensures that your personal information is adequately protected.
General Exception 2) Unattended Own Property is amended and replaced with the following for the first 30 days from inception or until such time as You have received and complied with the instructions supplied in the SmartWater Pack:
2) Unattended Own Property:
For theft or attempted theft of Own Property whilst Unattended:
SmartWater Insurance Services is a trading name of NDM Insurance Brokers Limited. NDM Insurance Brokers Limited is an Appointed Representative of Momentum Broker Solutions Limited who are authorised and regulated by the Financial Conduct Authority (FCA), firm registration number 526435.
NDM Insurance Brokers Limited - Kingsland House, Stafford Park 1, Telford, Shropshire, TF3 3BD. Registered in England - Company Number: 10025669
® SmartWater, the SmartWater yellow, the SmartWater atom logos, Thieves Beware and Insure Mark It Keep It are trademarks of SmartWater Ltd.
SmartWater is a proprietary forensic asset marking System and Strategy protected by worldwide trademarks and patents.
Momentum Broker Solutions is a limited company registered in England & Wales No 07267159
Press House, Narborough Wood Park, Desford Road, Enderby, Leicester, LE19 4XT
Phone: 0116 2388 880 | Email: email@example.com